Privacy Policy

Last Updated: 15 July 2026

Luma Shade (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a fair, transparent and secure manner.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025, together with any other applicable UK data protection legislation.

Who We Are

Luma Shade

Kingfisher Business Centre
Burnley Road
Rawtenstall
Rossendale
Lancashire
BB4 8EQ
United Kingdom

Email: info@lumashade.co.uk

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

What Personal Data We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

When you contact us, request a quotation or complete an enquiry form, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Postal address (where provided)
  • Information relating to your enquiry or project
  • Any other information you choose to provide

You are under no obligation to provide this information, but it may be necessary for us to respond to your enquiry or provide our services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages visited
  • Time spent on pages
  • Referral source
  • Approximate geographic location
  • Website interactions

This information is collected using cookies and analytics technologies where appropriate.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries.
  • Provide quotations for our products and services.
  • Arrange consultations and appointments.
  • Manage customer relationships.
  • Improve our website and user experience.
  • Analyse website performance and visitor behaviour.
  • Maintain website security.
  • Meet our legal and regulatory obligations.

We will only process your personal information where we have a lawful basis under UK data protection law.

Our Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

  • Consent – where you have given us permission to process your information.
  • Contract – where processing is necessary to provide our products or services or take steps before entering into a contract.
  • Legitimate Interests – where processing is necessary for the operation and improvement of our business, provided your rights do not override those interests.
  • Legal Obligation – where we are required to process information to comply with the law.

Analytics

We use Google Analytics 4 (GA4) to help us understand how visitors use our website.

Google Analytics may collect information such as:

  • Pages viewed
  • Time spent on the website
  • Device and browser information
  • Approximate location
  • Traffic sources
  • User interactions

Where required by law, analytics cookies are only placed on your device after you have given your consent through our cookie banner.

Analytics data is used solely to improve our website, understand visitor behaviour and enhance the services we provide.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our website is used.

Cookies may be used to:

  • Enable essential website functionality.
  • Remember your preferences.
  • Measure website performance.
  • Analyse visitor behaviour.
  • Improve website usability.

Where required, non-essential cookies are only used after you have provided your consent.

You can change or withdraw your cookie preferences at any time through our cookie settings or your web browser.

For further information, please refer to our Cookie Policy.

Sharing Your Personal Data

We do not sell your personal information.

We may share your data with trusted third parties where necessary, including:

  • Website hosting providers
  • IT support providers
  • Website developers
  • Analytics providers
  • Professional advisers
  • Government or regulatory bodies where required by law

All third parties are required to keep your information secure and process it only in accordance with applicable data protection legislation.

International Transfers

Some of the third-party services we use, including Google Analytics, may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, such as adequacy regulations or approved contractual safeguards, to protect your information.

How Long We Keep Your Data

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

When personal data is no longer required, it is securely deleted or anonymised.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information in a portable format where applicable.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

We aim to respond to all legitimate requests within the timeframes required by law.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

Any updates will be published on this page together with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us.

Luma Shade

Kingfisher Business Centre
Burnley Road
Rawtenstall
Rossendale
Lancashire
BB4 8EQ
United Kingdom

Email: info@lumashade.co.uk

If you are not satisfied with how we handle your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO).